1. About these terms
Effective September 7, 2026. These terms cover the Moments 360 website at moments360.co, our booth app, guest video sharing at share.moments360.co, and the Moments360 Guest Videos messaging program. Contact us at info@moments360.co with questions. Please also read our Privacy Policy.
These terms describe use of these services. They do not replace an event-specific booking agreement or create consent to receive texts merely by visiting the website. If you do not agree to the terms that apply to an optional service, please do not use that service.
2. Event inquiries and bookings
The website inquiry form prepares an email draft; you must send it. Submitting details to that form does not reserve a date, make a payment or guarantee availability. Packages, pricing, travel, inclusions, cancellation and refund terms are confirmed separately in your event quote or booking agreement. Nothing here changes rights or obligations in that agreement.
3. Recording and content
Follow the booth operator’s safety instructions and ask before participating if you have questions. Event hosts must have permission to supply logos, artwork, music or other material for use in an event video. Do not submit unlawful material or record or distribute someone’s private content without appropriate permission.
You retain any rights you hold in material you provide. You authorize us to process that material as needed to record, brand, store and deliver the requested event videos. Requesting a video or a text does not grant permission to use your likeness in our advertising or enroll you in marketing. Ask the event host about any separate media permissions they request.
5. SMS/MMS video-delivery terms
Program: Moments360 Guest Videos. This optional program sends a requested event video as an SMS/MMS message: a smaller video attachment when available, plus a full-quality download link. If an attachment cannot be prepared, the message contains the link instead. Texting is available only where the sender and carrier support it; the current number-entry flow supports US and Canadian numbers.
- How you opt in: On the booth’s “Text my video” screen, enter your own mobile number, affirmatively turn on the delivery-consent control, and tap “Send my video.” You confirm you are the subscriber or otherwise authorized user of that number. Do not enter someone else’s number without their authorization.
- Consent is optional: You agree to an automated text for the video you request, not promotional messages or a recurring marketing subscription. Consent to texting is not a condition of purchase or booth participation. Use the QR code or another available sharing option instead.
- Message frequency: One video-delivery message per request. Frequency depends on how many separate videos you request. You may also receive a response to an opt-out or help request. Carrier splitting or processing may affect how messages appear.
- Rates: Message and data rates may apply under your mobile plan, including when you download or play a video.
- Opt out: Reply STOP to unsubscribe from texts sent by this program. You may receive a confirmation of your opt-out. After opting out, use QR/download sharing; opting out does not delete an already delivered video or revoke its link.
- Help: For messaging assistance, an incorrect number, or a missing video, email info@moments360.co or ask the booth operator. Do not send passwords or other sensitive information by text.
- Delivery limits: Delivery is not guaranteed and may be delayed, filtered, blocked or unsupported by a carrier or device. Carriers are not liable for delayed or undelivered messages. A “queued” or “sent” status is not proof the message reached your phone.
- Retries: We use duplicate prevention and sending limits. An uncertain result will not automatically trigger another text. Ask the operator for help or use the QR code rather than repeatedly submitting requests.
Twilio and telecommunications providers process messages and attachments to deliver them. See our mobile messaging privacy section for details. Permission for this program is specific to video delivery and is not shared or transferred for another party’s marketing.
6. Service availability and responsible use
We may limit or suspend misuse, unauthorized access or sending that violates these terms. Do not attempt to guess guest links, bypass opt-outs or sending limits, access another person’s account, or use the service for unsolicited messaging.
Connectivity, storage, hardware, software and third-party services can fail. We cannot promise uninterrupted operation, permanent storage or successful delivery to every device. Contact us about a problem so we can review available recovery options. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
7. Updates and contact
We may update these terms by posting a revised version and effective date here. A policy update does not create consent for new messaging purposes; new purposes require appropriate separate consent. For questions about an event, a video or these terms, contact info@moments360.co.